Frequently Asked Questions
How long will it take to receive my order?
Items marked "Ready to Ship" are in stock and will ship within 3 business days of us receiving your order.
Other pieces are made to order and can be ready to ship within 2 to 3 weeks. If you need to receive your jewelry by a certain date, or if you need a rush order, contact me directly at email@example.com before placing your order to make arrangements.
Do you use recycled gold?
Yes, we are committed to sustainability and as much as possible we strive to use recycled precious metals. Our goal is to exclusively use recycled precious metals in the near future. From time to time, we also refine our own metals.
Currently, the only items we sell which are not made of recycled silver or gold are the chains sold with pendant necklaces and bracelets, because currently there is no source for recycled precious metal chains.
Do you offer conflict-free diamonds and sapphires?
Yes, all of our diamonds and sapphires are sourced from conflict-free diamond mines. Since the implementation of the Kimberly Process, many violations have been documented. I'm passionate about human rights and firmly believe my creations should never infringe on anyone's rights.
Do you use lab diamonds?
No, we do not use lab diamonds. We only use real, natural, conflict-free diamonds from Canada. Real is real!
What metals do you use in your jewelry?
We use genuine sterling silver, 14k and 18k yellow, white, and rose gold. The specific metal used in each product is indicated in each product's description. All our metals are from recycled sources and we look forward to bringing you Fair Mined metals in the future.
Is Luxella Design LGBTQ-friendly?
Yes, we believe 100% in live and let live!
Does Luxella Design donate to charities?
Absolutely! We verify each charity matches our corporate values of diversity, equity, inclusion, and respect for the environment. We support The Practice Space, a non-profit in the Bay Area which provides communication strategies, techniques, and coaching for people of all ages in a safe, supportive practice space.
I would like to order a ring but don’t know my size. Can you help?
Certainly. Get in touch and I will send you a free ring sizer so you can measure your finger accurately, from the comfort of your home. If you wish, we can also set up a video call to ensure that the sizing is perfect. Email me directly at firstname.lastname@example.org to get a ring sizer and set up a video call.
Can I return or exchange items I buy from your store?
Yes, we accept exchanges and refunds within 5 days of your purchase. Please note that the product must be returned unused and in its original packaging, including all tags. In the case of a refund neither the original shipping cost nor the return shipping cost will be repaid.
Where is your jewelry made?
All our jewelry is handmade with love in my studio in Berkeley, California.